Terms of Service

By accessing or using services provided by The Phi Standard LLC ("Phi," "we," "our," or "us"), including our website at thephistandard.com and all related AI training, agent deployment, and consulting services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

Phi provides AI agent training, deployment, and continuous learning services. Our offerings include but are not limited to: custom AI agent development, brand voice training, conversation optimization, document intelligence, compliance workflow automation, and ongoing agent refinement. Service tiers and capabilities vary based on your selected plan.

You must be at least 18 years old and have the legal authority to enter into these terms on behalf of yourself or the organization you represent. By using our services, you represent that you meet these requirements.

You are responsible for:

• Providing accurate business information during onboarding.
• Ensuring you have the right to share any data, documents, or content submitted for AI training purposes.
• Maintaining the confidentiality of your account credentials.
• Using our AI agents in compliance with all applicable laws and regulations.

All Phi technology, training methodologies, the φ Engine, and associated systems remain the exclusive intellectual property of The Phi Standard LLC. You retain ownership of your business data and content submitted for training. AI agents created for you are licensed for your use under your active subscription, they are not sold. Our training corpus, prompt architecture, and system designs are proprietary and confidential.

Subscription fees are billed monthly or annually as specified in your service agreement. All fees are non-refundable except as required by law or as specified in your service agreement. We reserve the right to modify pricing with 30 days written notice. Failure to pay may result in suspension or termination of services.

We take your data seriously. Client data submitted for AI training is used solely for the purpose of training and operating your AI agent(s). We do not sell, share, or use your data to train agents for other clients. For complete details on how we handle your information, please see our Privacy Policy.

We strive for high availability but do not guarantee uninterrupted service. We are not liable for downtime caused by factors outside our reasonable control, including third-party service outages, force majeure events, or scheduled maintenance (for which we will provide reasonable advance notice).

To the maximum extent permitted by law, Phi's total liability for any claim arising from or related to our services shall not exceed the total fees you paid to us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages. AI agents are tools that assist human decision-making, we do not guarantee specific business outcomes.

Either party may terminate services with 30 days written notice. Upon termination, your AI agent(s) will be deactivated and your training data will be retained for 90 days in case of reactivation, then permanently deleted upon request. We reserve the right to terminate immediately for violation of these terms.

We may update these terms from time to time. Material changes will be communicated via email to the address on file. Continued use of our services after changes take effect constitutes acceptance.

These terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.

For questions about these terms, contact us at legal@thephistandard.com.