Privacy Policy

The Phi Standard LLC ("Phi," "we," "our," or "us") respects your privacy and is committed to protecting the data you entrust to us. This Privacy Policy explains how we collect, use, store, and protect information when you use our website (thephistandard.com) and our AI training and deployment services.

We collect information in the following categories:

• Contact Information, name, email address, phone number, and company name provided during onboarding or inquiry.
• Business Information, brand details, product catalogs, customer profiles, sales processes, domain expertise, and other content you submit through our intake process for the purpose of AI agent training.
• Usage Data, anonymized analytics about how you interact with our website, including pages visited, time on site, and referral sources. We do not use invasive tracking or sell this data.
• Communication Records, emails, support requests, and call notes exchanged between you and our team.

Your information is used to:

• Provide and improve our services.
• Train and deploy AI agents specifically for your business.
• Communicate with you about your account and services.
• Comply with legal obligations.
• Improve our training methodologies in aggregate (never using identifiable client data).

This is critical: your business data is used exclusively to train your AI agent(s). We maintain strict data isolation between clients. Your training data, brand voice, customer profiles, and domain expertise are never shared with, accessible to, or used to benefit other clients. Each client's training environment is logically separated.

Your data is stored on secured, encrypted infrastructure. We use industry-standard encryption in transit (TLS 1.2+) and at rest. Access to client data is restricted to authorized Phi team members on a need-to-know basis. We regularly review and update our security practices.

We use select third-party services to operate our platform (such as hosting, payment processing, and AI model providers). These providers are bound by their own privacy policies and are selected for their security standards. We do not sell your data to any third party. We do not use your data for advertising purposes.

Active client data is retained for the duration of your subscription. Upon termination, training data is retained for 90 days to allow for reactivation, after which it is permanently deleted upon request. Anonymized, aggregated analytics may be retained indefinitely.

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal retention requirements).
• Receive a copy of your submitted training data in a standard format.
• Opt out of non-essential communications at any time.

To exercise any of these rights, contact us at privacy@thephistandard.com.

Our website uses minimal, functional cookies to maintain session state and analyze traffic. We do not use cookies for behavioral advertising or cross-site tracking. You may disable cookies in your browser settings, though some site functionality may be affected.

Our services are not directed at individuals under 18. We do not knowingly collect information from minors.

We may update this policy periodically. Material changes will be communicated via email. The effective date at the top of this page reflects the most recent revision.

For privacy-related questions or requests, contact us at privacy@thephistandard.com.